US Interstate and Rail

They lied about bringing an empty truck which was 3/4 full so my partial load was put is storage in two states with quoted delivery of 5 days. Delivery was actually 30 days and they extorted more than $10,000 extra from us to actually deliver our furniture. Several expensive items were destroyed and lost even though we received other peoples' furniture. We have contacted the FBI and Department of Transportation for possible criminal charges against the owners. Stay away from this company.

Move size: 2 Bedroom Home Service cost: $16500

DO NOT USE THIS RAGGEDY COMPANY!!!! I had a representative named Jeremy Bowman reach out to me and give an estimated price of $1675 to move my apartment from Kansas City, KS to St.Louis MO. I booked at the end if July for my move today on 8/26. He assured me that the company would reach out weeks in advance to be sure my estimate of inventory didn't change and that the delivery date was still the same. From the time I paid the $670 deposit in August, until 8/23 I heard nothing from the company. I even called the customer service number to be sure my move was still scheduled. I talked to multiple reps that gave me different information on when I would rec my Q/A call confirming the visit and they said they dont call in advance to confirm anything after booking, besides the Q/a call. Finally, they called me on 8/23 and confirmed the visit. They gave no estimated time of arrival even when I asked. They told me on 8/26, the day of my move, a separate driver would be reaching out to me about an hour before arrival. They told me that if I wanted more information I could call the customer service line back and they could give me a possible range of when they would arrive.

Today, I called the customer service line and the representative told me they would be there between 8am and 3pm. My driver finally reached out to me letting me know he would be there around 12:30pm. At 12:30pm the driver showed up stating that he apologized for not coming earlier and that someone had broken into his truck stealing his laptop and some of his personal items. He also showed up with someone else's stuff packed on the trailer and they were making space for my stuff. NEVER did they communicate to me my stuff would be on a trailer with someone else's. I did not feel comfortable putting my stuff on there with someone else's unless they were going straight to St.Louis for drop off the same day - which they communicated to me they couldn't do same day drop off because they had other orders to pick up. The driver then went to take pictures of the things I needed moved and sent them to the company so they could give me a final estimate. Someone from the company by the name of Debbie called and said that my price had increased from $1675 to about $2400! When I asked why, she became extremely unprofessional, and had a horrible attitude! When I asked when my stuff would be delivered to St.Louis, she said "I don't know! Sometime next week!" When I asked if she could give me a specific day she said, "I'm not sure! You're gonna have to just wait and see!" I ended up canceling the move because I did not feeling comfortable, and I had already been given the run around and I did not feel right.

The only reason that I went with the company was because they gave a price cheaper than local movers here in Kansas City. This company is a huge setup!! I've put in a complaint with a lady by the name of Stephanie C., who had me sign a contract stating I would get a full refund of $670 mailed to my house. I STILL HAVE NOT GOTTEN ANYTHING! I even contacted them again and havent heard a thing!

If you're looking for long distance movers, it may be best to use your local movers if they do long distance - even if the price is more! Do NOT waste your time!!!

Move size: Partial Move Service cost: $1000

US Interstate and Rail LLC is the worse moving company! They stole my property and are a total fraud! The add hidden charges to the paperwork after you sign them. Then, when they deliver, after 3 months, they upcharge and take your property if you don't pay in cash. I loss all my property and have complaints with the BBB, DOT, AG and the local Police departments against them for theft! @usinterstateandrailllc US Interstate Van Lines LLC #usinterstateandrailllc

All I want is my property back without a lawsuit. This is a devastating situation to me and whomever else dealing with this shady company that needs to be out of business and in prison.

Beware of US Interstate and Rail LLC movers! They will pickup, never deliver, upcharge and steal everything from you.

Move size: Partial Move Service cost: $2480

I hired them in June to move me 6 hours away. Nothing we agreed on happened. They sold my contract to another company that proceeded to demand almost $5000 more after 70% of my belongings were on the truck. The men demanded (and I DO mean demanded) $350 each for a "tip." They held my belongs 7 weeks. When they arrived my sectional was soaked as well as my other furniture. Most of my things were damaged. This $2,100 move cost me $12,000 by the time I paid them, "tips", and items I needed to buy to survive until my stuff arrived...like a bed, mattress, kitchen items, a loveseat, lamps, window coverings, washer and dryer...you get the picture. It was supposed to be a 3 day move so my work attire was all packed. I had to buy new clothes, shoes, everything. I am in contact with the States Attorney's office in two states. Hopefully they will stop these people.

Move size: 1 Bedroom Home Service cost: $7400

I arranged a move from Raleigh ,NC to Queens, NY with them over the phone months ago. I was told by the sales person that they actually had a truck lined up to be leaving the NC area on my target move date and my belongings could get on it if we locked in the date. This was a complete lie and fraud at its finest. Today is December 21st and as of 4 days ago, my belongings were still in North Carolina. The truck picked up my items on December 2nd. All in all, don’t listen to what they say since they will say anything to get you off the phone and obtain a deposit from you. They are a very dishonest company in that way so you need to simply read the fine print on the contract and expect that it will take a month to get your belongings. I also recommend putting an air tag in one of your boxes. I spent hours calling USIR and partner company Ryder recently and no one could even tell me what part of the country my items were in I found that very concerning. I was finally able to get a supervisor that told me that my stuff was still in NC and I was shocked.

Please keep in mind that my situation seems to be pretty normal for them and there was no explanation or apology for the delay. I understand they have a contract that states they legally have 30 days to deliver but I was shamelessly lied to when they stated they had a truck lined up to drive to NY during my target date. I would not have signed on with them otherwise.

Please do not use this company. It might be worth the extra money to find a more quality service.

Move size: 1 Bedroom Home Service cost: $2100

Absolute scam!!!

I’m not even sure how I initially got set up with this company, but never again. I thought I was calling Mayflower but somehow got routed through to this company. The gentleman I spoke with on the phone was very pleasant and gave me a reasonable quote, and even offered to pack my house for me. Unfortunately that is where the good ends.

Upon arriving at my house the day of my move, the moving company informed me that my move would cost an ADDITIONAL $8,000 from what I had already paid due to “the size of my move”. I was initially quoted for about 600 cubic feet, which was then more than doubled to 1400 cubic feet upon pickup. Not having any other options, I was forced to pay because they already had my items on their truck.

I found it really puzzling to believe that my move would take up that much space since the place I was moving out of was a 700 square foot condo.

I was then told that I would have 60 days of free storage, but after taking my items the company informed me that it would only be 30 days. I then called the storage company with the details of my drop off and they informed me that they had no record of me or my items which was very concerning. I then called the number on my invoice for US Interstate & Rail who also had no record of me. Finally after calling the number on the website, they were able to direct me to the storage company that had my items to arrange for delivery.

My items were then held hostage for delivery until I paid their driver an additional $1,700 for a Uhaul they had to rent because their “80 foot truck” supposedly wouldn’t fit in my 100+ foot driveway.

I was told by the moving company that along with the packing services I had paid for, it also included unpacking, as well as a $25,000.00 insurance policy per item that they packed, so it just made sense to have them do it all.

Upon delivery, my items were delivered in a small uhaul (again confirming my belief that this wasn’t the 1400 cubic foot move they tried to tell me it was) and all left in my garage for me to unload, unpack and put together. Upon unpacking I came to find out that a box of my music gear (that this company packed) was now missing. Equipment totaling over $10,000.00 now unaccounted for, as well as multiple items such as my TV, Couch, entertainment center and other music equipment all broken. Along with that, there were numerous items that did not belong to me.

Hoping that it was a mix up and that maybe I got someone else’s items and they received mine, I tried reaching out to the company numerous times for the following month with zero response.

After the 6th inquiry with no response or follow up, I proceeded to move forward with opening a claim for the missing items.

After 3 weeks, the claims company reached out to me and informed me that my move did not cover the $25,000.00 per item packed that they told me, but instead only 60 cents per pound, making my reimbursement due $91.00. Had I known that they were lying about their insurance coverages, I would have packed and done the move myself.

Not only am I out from being severely overcharged for the move, but now I am out thousands of dollars worth of musical equipment that I have acquired over the years, while this company refuses to take any accountability to try to help me recover/replace my lost and broken items.

This company claims that they aren’t brokers, but the more I have had to deal with them, the more I begin to believe they are lying about that as well. DO NOT USE THIS COMPANY!!!!

Move size: 1 Bedroom Home Service cost: $17000